Frequently asked questions
Answers before starting
These answers describe Umbralia’s orientation and referral process.
Does Umbralia provide therapy? +
Umbralia organizes initial orientation and referral. Psychological care is provided by the assigned professional.
How do I request the first session? +
Click the orientation CTA and message us on WhatsApp to arrange it.
How is the professional selected? +
During orientation we listen to your concern and suggest a team professional based on need and availability.
Can I meet the therapists? +
Yes. You can review public profiles to learn about experience, specialties and approach.
How is the schedule arranged? +
Schedule is agreed in a call with the suggested professional.
Is payment made through Umbralia? +
No. Payment method is arranged directly with the professional.
Are sessions online? +
Yes. Support takes place online in the frame agreed with the professional.
What if I need to change an appointment? +
Coordinate any change directly with the professional as early as possible.
What should I do in an emergency? +
Do not use Umbralia for immediate crises. Contact local emergency services. In Argentina, you can also call 0800-999-0091 (Orientación y Apoyo en la Urgencia de Salud Mental) or 0800-333-1665 (Salud Mental Responde).
Would you like to take the first step?
Request an orientation session by WhatsApp to begin.